At Kzuals, we strive to provide our customers with the best shopping experience possible. Our goal is to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward and hassle-free return and exchange policy.
Eligibility for Returns & Exchanges
- Return Window: You have 7 days from the date of delivery to initiate a return or exchange. After 7 days, unfortunately, we cannot offer you a refund or exchange.
- Condition of Items: Items must be unused, unworn, and in the same condition as you received them. Products should also be in their original packaging with all tags intact.
- Non-Returnable Items: Certain items are non-returnable, including gift cards, sale items, or any product marked as final sale.
How to Return an Item
- Request a Return or Exchange: To begin the return or exchange process, please contact our customer service team at officialkzuals@gmail.com with your order number and reason for the return. We will guide you through the process.
- Return Shipping: You are responsible for the shipping cost for returning your items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refund Processing: Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. Refunds will be issued to your original method of payment, minus any shipping fees, within 5-7 business days.
How to Exchange an Item
- Request an Exchange: If you would like to exchange your item for a different size or color, please reach out to us at officialkzuals@gmail.com with your order number and desired exchange details.
- Exchange Shipping: The exchange process is similar to a return, and you will be responsible for the shipping costs. Once we receive the returned item and verify its condition, we will send out the exchanged product at no extra cost.
Damaged or Defective Items
If your item is damaged or defective, please contact us immediately at officialkzuals@gmail.com with a photo of the damaged or defective item. We will cover the return shipping and ensure you receive a replacement or full refund.
Refunds
Refunds will be processed once the returned item is inspected and approved. The amount refunded will be credited to your original payment method, minus any shipping costs. You will receive a confirmation email once the refund has been processed.
How to Contact Us
For any questions regarding our returns and exchanges, or if you need assistance, feel free to contact us at:
- Email: officialkzuals@gmail.com
- Instagram: @kzuals_
Important Notes
- Order Changes: Once an order is placed, we cannot guarantee that it can be modified or canceled. If you need to change your order, please contact us as soon as possible, and we will do our best to assist you.
- Refund Method: Refunds are issued in the same form as the original payment. Please note that processing times may vary based on your payment provider.
Google Merchant Center Compliance
We comply with Google Merchant Center policies to ensure that our returns and exchanges process is transparent and customer-friendly. This policy ensures that our products are visible in Google Shopping and eligible for the most popular searches.
Thank you for choosing Kzuals! We value your trust and are here to make your shopping experience as seamless as possible.